Lead Technician
Join Our Legacy of Excellence in Eye Care
For over 70 years, North Dakota Eye Clinic has been a trusted provider of medical and surgical eye care in Grand Forks. With a team consisting of one ophthalmologist and four optometrists, our clinic is known for delivering cutting-edge technology, compassionate care, and a world-class patient experience—all in a professional and welcoming environment.
Our mission:
“Improving vision one eye at a time. Improving lives one patient at a time.”
About the Role
We are seeking a Lead Technician to join our dynamic team of 16 technicians. This key leadership role will guide, support, and mentor our technicians while promoting the clinic’s values of efficiency and exceptional patient care.
This is an excellent opportunity for someone who thrives in a fast-paced, patient-focused setting and is ready to take their leadership to the next level.
Key Responsibilities
- Lead, support, and mentor the technician team to ensure consistent and high-quality care
- Collaborate with physicians and management to promote clinic-wide efficiency
- Train new technicians and support ongoing development of existing team members
- Foster a positive, patient-first environment that aligns with our clinic’s mission
- Oversee daily workflows and contribute to process improvement initiatives
- Ensure technician coverage and smooth daily operations
Qualifications
- Proven leadership skills with the ability to motivate and inspire a team
- Excellent organizational, communication, and interpersonal skills
- Passion for delivering outstanding customer service and patient care
- Experience working in a clinical or eye care setting is preferred
- Technician experience is a plus, but not required
- Comfortable working with both patients and clinical staff in a hands-on, fast-paced environment
What We Offer
- Competitive pay: $26–$30 per hour, based on experience
- Paid Time Off (PTO)
- 401(k) retirement plan
- Insurance benefits (medical, dental, vision)
- No nights or weekends
- Supportive team culture focused on collaboration, growth, and excellence
- The opportunity to make a difference in the lives of patients every day
Ready to lead with purpose and compassion?
Apply today and become a part of the North Dakota Eye Clinic team—where your leadership helps improve lives, one patient at a time.
To apply, please email your resume to our Clinic Administrator at nickt@northdakotaeyeclinic.com.
Front Desk / Call Center Specialist
Location: North Dakota Eye Clinic
Date Posted: August 8, 2025
Pay: $17.00 – $19.00 per hour
About Us:
The North Dakota Eye Clinic, the region’s leading ophthalmology and optometry clinic, is seeking an enthusiastic, friendly, and hard-working individual to join our team as a Front Desk / Call Center Specialist. If you’re passionate about providing exceptional patient experiences and looking to work in a positive, team-oriented environment, we’d love to meet you! Whether you’re answering calls or greeting patients in our clinic, you’ll play an essential role in helping our patients receive the best care.
Job Description:
As a Front Desk / Call Center Specialist, you will be the first point of contact for patients both over the phone and in person. Your key responsibilities will include:
- Answering phones in a professional, polite, and friendly manner
- Scheduling patient appointments and managing patient inquiries
- Call triage and providing support for patient needs
- Greeting patients, checking them in, and assisting with any questions or concerns at the front desk
- Performing light clerical work and maintaining accurate patient records
No prior experience is required—we’ll train the right person with the right attitude. If you’re motivated, energetic, and enjoy working with people, we will teach you everything you need to know to succeed in this role!
Qualifications:
- Friendly and professional demeanor
- Strong communication skills and the ability to multitask
- Highly organized and detail-oriented
- Must be able to work well in a team environment
- A passion for patient care and making a positive impact in people’s lives
Work Hours:
- Monday: 8:30 AM – 5:30 PM
- Tuesday-Thursday: 9:00 AM – 6:00 PM
- Friday: 8:00 AM – 3:00 PM
Why Join Us?
- Excellent earning potential with competitive pay rates
- Fantastic benefits including health insurance, paid time off, and more
- Fun and supportive work environment with a focus on teamwork
- Monday through Friday schedule (no weekends)
- Full-time position
If you’re ready to be part of a great team and help us make a difference in the lives of our patients, apply today!